📦 Please allow 7–10 business days for your deliveries within Lagos. 🚚 For orders outside Lagos, please allow 10–15 business days, depending on your location.

Refund/Return Policy

Refund Policy: Yapha Club

Thank you for shopping with Yapha Club. We strive to provide you with high-quality beauty and wellness products, but we understand that there may be instances where a refund is necessary. Please review our refund policy below:

1. Returns and Refunds:

  • We accept returns within 7 days of the purchase date.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
  • Only regular priced items may be refunded. Sale items cannot be refunded.

2. Return Process:

  • To initiate a return, please contact our customer service team via telephone(+234-812-633-2701) or email ([email protected]) to obtain a Return Authorization (RA) number and address of where the product is to be shipped to.
  • Clearly mark the RA number on the outside of the package.
  • Ship the product, along with a copy of the original invoice/receipt/proof of purchase, to the address provided by the customer service representative.

3. Return Criteria:

  • Once we receive the returned item, we will inspect it for compliance with our return policy. We will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund. If the return is approved, we will initiate a refund to your original payment method.
  • Please allow 7 business days for the refund to be processed.

4. Late/Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at +234-812-633-2701 or [email protected]

5. Non-Refundable Items:

  • Unfortunately, we cannot offer refunds on opened or used products unless they are defective or damaged upon receipt.
  • Gift cards and promotional items are also non-refundable.

6. Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Damaged or Defective Items:

  • In the unlikely event that the item(s) ordered is damaged, please DO NOT accept the item(s) and contact us within 24 hours by telephone(+234-812-633-2701) or email([email protected]).

8. For Lost Items:

  • Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it. Upon such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified your parcel still cannot be found, a refund will be paid into your bank account.

9. Cancellations:

  • Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible.
  • Refunds cannot be issued after payment has been made. This applies to payments made via any of our social media platforms and website.
  • If for any reason you do not complete a payment or fail to pay the stipulated amount of delivery charges, your order would not be processed and shipped and would be terminated after 30 days.
  • We do not offer refunds for orders that are already being processed and/or shipped.

10. Contact Information:

  • For any questions or concerns regarding our refund policy, please reach out to our customer service team at [[email protected] or +234-812-633-2701].

By making a purchase with Yapha Club, you acknowledge and agree to abide by our refund policy. We appreciate your understanding and value your satisfaction as our customer.